A company limited by guarantee, registered in England and Wales, company number 611653, registered office Colwell Arts Centre, registered charity number 1119797
Gloucestershire Dance Equal Opportunities Policy
GDance is fully committed to recruiting, employing and promoting equality of opportunity to all employees. Through its work, GD is committed to changing perceptions and removing barriers that prevent people from participating in dance. We aim to ensure that genuine equality of opportunity is evident in all aspects of our work. Read full policy details.
Protection of Children, Young People and Vulnerable Adults Policy
GDance has a duty of care to ensure the safety and welfare of every child, young person and vulnerable adult that participates in its programmes.
GD staff members responsible for safeguarding are:
- The Director, and
- The Chair
The Board of Directors is responsible for ensuring that at least one of these posts is filled at all times. Read full policy details.
Complaints Policy
The purpose of this policy is to enable clients to complain about the service that they have received from us. GDance is an organisation committed to learning and development: we welcome all feedback and always endeavour to improve our services.
Detailed Policy Statement
We are committed to providing our clients with high quality services in the most effective and efficient way possible. However, we recognise that even in the best run organisations, there may be times when things go wrong and clients may not be happy with the service they receive.
If this happens, or a client feels that the services provided by us are generally not up to scratch, then we will do all we can to investigate and to solve the problem as quickly as possible.
To help clients make a comment or complaint in the most effective way and to the right person a simple procedure has been set up.
If you wish to discuss a concern, or are not happy with any aspect of GDance's service, please contact the Director by telephone on 01452-550 431 or via e-mail to cath@gloucestershiredance.org.uk.
If you wish to make a formal complaint, please write to the Director by e-mail (cath@gloucestershiredance.org.uk) or by post to Colwell Arts Centre, Derby Road, Gloucester GL1 4AD.
The Director will respond to your comment or complaint within 5 working days or, if she is not able to do so, will give you a deadline for response within 5 working days.
If you are not happy with the Director's response and/or actions related to your complaint or comment, your can write to Anita Syvret, Chair of GDance, at the address above.
Definitions
We define a compaint as 'an expression of dissatisfaction about an aspect of the service that a person / organisation has received from GDance'.
The term 'client' includes:
- individual members of dance course/s and/or their parent / carer
- organisations / funders / investors who have contracted our services
- partner organisations who are working to deliver aims alongside GDance.
Privacy Statement - Data Protection Act 1998
GDance is the Data Controller for the purposes of the Data Protection Act. We collect information about individuals and use it to:
- support teaching and learning
- monitor work and report on progress
- prepare statistical analysis
- identify gaps in dance provision in the County of Gloucestershire
- provide details of future dance initiatives
This information may contain contact details, attendance information, special education needs and any relevant medical information.
We will not provide any information to anyone outside of GDance without your consent, unless required to by law.
For further information on how your information is used, how we maintain the security of your information, and your rights on how to access data we hold on you, please contact Cath Wilkins, Director, on either 01452 550 431 or cath@gloucestershiredance.org.uk
